Terms of service

1. The agreement

These terms are between Streakstone ("we") and the business that creates a Streakstone workspace ("you"). The person who signs up confirms they are at least 18 and may agree to these terms for the business. The privacy policy and the data processing agreement are part of these terms.

2. What Streakstone does

Streakstone receives the leads your ads, website forms and portals send, checks each one, contacts the real ones on WhatsApp and by phone in your business's name, reads their answers, scores them, books appointments if you use Assured, sends qualified leads to your team or CRM, and reports outcomes to your own Meta and Google ad accounts when you connect them. Streakstone does not create, change or pay for your ads.

Phone calls are made by an automated voice assistant that speaks for your business. Scores are an estimate from what each lead said; your team decides what to do with every lead, including the ones Streakstone held back, which stay available for review.

3. Your account

You choose who joins your workspace and what role each person has, and you are responsible for what they do in it. Keep passwords private and tell us at once at the contact details below if you think someone else has used your account.

4. Your responsibilities

• Consent. Only send Streakstone leads who asked to hear from your business. Put a consent line on every form and ad saying you may contact the person on WhatsApp and by phone about their enquiry; Connections gives you one to copy. Do not upload bought or scraped lists.
• Platform rules. Follow the WhatsApp Business Messaging Policy and Commerce Policy, the advertising policies of Meta and Google, and the rules of any portal you connect. Meta can limit or block a WhatsApp number that people report or block often.
• Calling rules. Follow the telecom rules where your leads are, including TRAI's rules on commercial communication in India and, before calling anyone in the United States, prior express consent under the TCPA. Set calling hours in Rules to times that suit your leads.
• Stopping. When someone asks your business to stop, stop. Streakstone stops messages and calls automatically when a person replies STOP on WhatsApp.
• Children. If you receive enquiries from people under 18, get verifiable consent from a parent or guardian first.
• Lawful business. Use Streakstone only for lawful goods and services that WhatsApp and the ad platforms allow, and keep your business details accurate.

5. Plans and payment

• Every workspace starts with a 14-day free trial with no card. When it ends you choose a plan; if you do not, new leads are stored but not processed after a short grace period.
• Plans are billed monthly in advance at the prices on our pricing section. Leads and AI call minutes above what your plan includes are charged at the rates shown there. In India we charge in rupees through Razorpay and add GST. Elsewhere Paddle is the seller of record and adds local tax.
• Assured has a one-time setup fee, a monthly fee and a fee for each visit verified by a QR scan or code at your front desk.
• You can cancel any time by writing to the contact details below. Your plan runs to the end of the period already paid. We do not refund part months, except where the law requires it.
• We may change prices with at least 30 days' notice; the change applies from your next billing period.

6. Your data

Your leads, settings and results belong to you. For lead data you are the data fiduciary and we are your data processor, as the data processing agreement sets out. You can ask us for a copy of your data at any time and for 30 days after your workspace closes. We delete it as the privacy policy describes.

7. Fair use

Do not try to reach another business's data, test our security without our written permission, overload the service, resell it without an agency plan, or use it to send spam, harass anyone or break the law. We may suspend a workspace that does, and we will tell you why unless the law prevents it.

8. Other services

Streakstone relies on Meta, WhatsApp, Google, the portals, our voice and AI providers and your CRM. They can change their products, prices, rules or approvals, or be unavailable. We will adapt Streakstone where we can, but we are not responsible for what they do.

9. Availability and changes

We work to keep Streakstone running at all times and to fix problems quickly, but we cannot promise it will never be interrupted. We improve Streakstone often. If we remove a feature you pay for, we will tell you first and you may cancel.

10. No promise of results

Streakstone is built to save your team from fake and unreachable leads and to help your ads find better ones. We do not promise any number of leads, sales, appointments or a lower cost per lead, because those also depend on your ads, offer, prices and team.

11. Liability

To the extent the law allows: we are not liable for indirect or consequential loss, such as lost profit, lost business or lost data you could have exported; and our total liability under these terms is limited to the fees you paid us in the three months before the claim. Nothing here limits liability that cannot be limited by law.

12. Ending the agreement

You may stop at any time by cancelling and asking us to close your workspace. We may end the agreement with 30 days' notice, or at once if you seriously break these terms. Sections 6, 10, 11 and 13 continue after it ends.

13. Law and disputes

These terms are governed by the laws of India. We will first try to settle any dispute by talking. If that fails, the courts at the place of our registered office have exclusive jurisdiction.

14. Changes to these terms

We will give you at least 15 days' notice of a change that affects you, by email or in the app. Using Streakstone after the change takes effect means you accept it.

Contact

• Streakstone